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If you would like to Return an item or items purchased from the Maison AVAZA online store, you may do so within 14 working days following the date of delivery. Working days to exercise your right of withdrawal will be counted stated in the applicable legislation of the location where the product is delivered. You will be refunded the amount paid for the item(s) within a maximum period of fifteen (15) days of receiving and approving the Return.

To request a return , please send an inquiry to and customer service will assist further.


The article(s) must be in perfect condition, and returned in its/their original packaging, along with all the accessories.

Maison Avaza will refund the amount paid (excluding any return delivery costs) to the card with which you made the payment. Only the original purchaser of the product(s) can request a return as the refund will be directly made to the card with which the payment was made. This process might take up to 14 days.

Any product ordered from the Maison Avaza online store which has been customized  or made to order cannot be returned or refunded.

All products purchased from can only be returned from the same country or territory that it was shipped to, as indicated at the order confirmation stage of purchase.

Maison Avaza will not be responsible or liable if any item(s) you wish to return to Maison Avaza’s online store is lost, misdirected or delivered late. The customer must bear the risks of shipping their purchase.

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